No matter how much you love your job, there will still be some people who get your goat or test your patience. These people make you believe in the saying “what does not kill you makes you stronger.” And stronger I have become in the last 10 years of my career. Below I segment some of these people into three categories. If you have come across any of these species feel free to leave a comment and share your experiences.
Tag: Facilitation
In the airline industry the most critical factor is safety. This is such a high-risk business and even the slightest mistake can lead to havoc that may cost many lives. That’s why airline companies, in addition to the government, can’t afford any mistakes. Despite the highest regard for safety, the industry is still susceptible to mishaps. Many aircrafts and lives have been destroyed in devastating accidents. However, there is one thing that makes this industry stand apart. Those in the airline business don’t let any misfortune fade from memory until they find the root cause of the accident and learn from their mistakes.
“Cha Sa-soon” from South Korea set a world record when she got her driving license, do you know why, here’s her story!
A few years ago, I walked into a renowned spectacle shop in Mumbai, to get a pair of defective glasses rectified. When I informed the Salesman I was extremely dissatisfied with the quality of the frames, the salesman immediately concluded that the glasses were malfunctioning because of mishandling. When I pointed out that I had been wearing specs for 32 years and until now I had managed just fine, the salesman said “Well, it’s not possible to satisfy all our customers – some will be dissatisfied.”
Everyone has his or her own share of challenges. But it is how one reacts to them that defines them as individuals.
Continue reading “Cow versus Buffalo – What will you be in the coming year ?”
A new year, a new you; at least, so we’re told. But is that really true? Every year millions of people resolve to do something new, different, or better, but do these New Year’s resolutions really help us change our ways? Or, is it an illusion, making us believe we are changing our ways but not actually furthering our goals.
Tis the season! It’s the season of giving and the season of joy. There is something magical about the time from Diwali until Christmas that makes people a little happier, a little more generous, a little more thankful and forgiving. It’s a beautiful thing, but no one ever said we shouldn’t have the spirit of giving all the time. Below are a few ideas to get you in the spirit!
Continue reading “4 Innovative Ways to Give Back This Holiday Season”
This is a frequent question we come across in our workshops. Participants in different job roles who would tell us candidly – they don’t have positional authority, they don’t have people reporting to them, and yet they are expected to deliver!
Continue reading “Can You Influence When You Have No Authority?”
How to improve The old adage goes “the customer is always right.” While this is still true, we must update the sentiment to stay current with the ever-changing business world. “The customer is always right but now it’s your job to know what they need before they do and figure out the most memorable way for them to experience it.” Well, perhaps it’s too long for an updated version of the saying, but you get the idea.
Continue reading “How To Stage An Experience For Your Customers”
Some time ago, I did a “CorporateTheatre” Power Team Dynamics workshop with the leadership team of a hospital group. They were a senior, experienced, and highly qualified bunch from various speciality groups like medicine, bio-medical engineering, finance, administration, HR, etc. In the second half of the workshop, the group was divided into 3 teams to compete in a theatre-based contest. This exercise is designed to facilitate deep experiential learning in areas like bonding instantly into changing teams, role adaptability and alignment, creative communication, situational leadership, dealing with failure, and recognising star performance without diluting the team instinct for collective success.
Continue reading “The Three C’s Of A Workshop : Competition, Complements, and Collaboration”