We care about your privacy. In order to ensure that your privacy is protected, we adhere to ethical standards in gathering, using, and safeguarding any information you provide.
What Personal Information FocusU Collects & Why
We collect information in a number of different ways including directly, indirectly and through third parties including:
- Via our Application
- Via email;
- Via social media;
- Over the phone;
User Provided Information
The Website/ Application obtains the information you provide when you download and/ register for the Services. When you register with us, we may ask you to provide the following information:
- Your name, address, telephone number and email address;
- Details of interaction between you and our staff;
- Feedback in relation to your experience with us.
We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Website/ Application or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Services and enable your Information to be captured accurately on the Website/ Application, it is essential that you have logged in using your own credentials.
Every user is entitled to the following:
- We will, at all times, provide the option to you to not provide the Personal Information or Sensitive Personal Information, which we seek from you.
- You have the right to request FocusU for copies of your personal data and to correct any information you believe is inaccurate. You also have the right to request FocusU to complete the information you believe is incomplete.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
We note that most of your payments will be made through our third-party payment gateway service provider(s) and we do not store your debit or credit card details. If you choose to provide us with direct debit or direct credit details, we will only disclose those details to our bank to facilitate the provision of that service.
We collect your personal information so we can provide our services to you. In addition, we may utilise this information to communicate news, promotional offers or special events to you or for marketing, research, planning and product development purposes.
This information is used to assist the conduct of our business, to provide and market our services, to communicate with you and, most importantly, to help us manage and enhance our services for you. By providing consent to receive these communications from us you are acknowledging that the consent will remain current until you advise us otherwise in writing.
Automatically Collected Information
In addition, the Website/ Application/products/Services may collect certain information automatically, including, but not limited to, the type of electronic device you use, your electronic unique device ID, the IP address of your electronic device, your electronic device operating system, the type of mobile Internet browsers you use, and information about the way you use the Website/Application/Services/products.
Use of your Personal Information
- as required by law, such as to comply with a court orders, or similar legal process;
- to enforce applicable Terms and Conditions, including investigation of potential violations thereof;
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;
- to protect against imminent harm to the rights, property or safety of the Website/Application/Services or its users or the public as required or permitted by law;
- with third party service providers in order to personalize the Website/Application/ Services for a better user experience and to perform behavioural analysis;
- Any portion of the Information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor’s legal guardian. Such consent is deemed to be provided by your registration with us.
- Visitor comments may be checked through an automated spam detection service.
How Your Personal Information is Stored & Kept Secure
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed due to the nature of the internet. We will take reasonable steps to protect personal information held from misuse, loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We may alert you by email or phone (through SMS/call) to inform you about new service offerings or other information which we feel might be useful for you. You can opt-out at any time by contacting us or by unsubscribing to our commercial electronic messages.
When you use certain features on our website/ application like the discussion forums and you post or share your personal information such as comments, messages, files, photos, etc., the same will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.
When you access our Website/ Application, our servers automatically record information that your browser sends whenever you visit a website/ application. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
If you fill the form on our website then we will be saving name, email address, mobile numberand data from all other fields.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics and Hubspot to track our users. We keep that data for indefinite time.
When you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
Changes to this Statement
We believe that, every user of Application/ Website and Services must be in a position to provide an informed consent prior to providing any Information required for the use of the Application/Services/products/Website. By registering with us , you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.
You are responsible for the information you provide
You may complete a registration process as part of your use of this Website/ Application which may include the creation of a username, password and/or other identification information. Any username, password and/or other identification information must be kept confidential by you and must not be disclosed to, or shared with, anyone. You are solely responsible for all activities undertaken on this Website/ Application using your username, password and/or other identification information.
You must check and ensure that all information, content, material or data you provide on this Website/ Application is correct, complete, accurate and not misleading and that you disclose all relevant facts. By this we can ensure you best services from our end as per your requirement and need.
Reach out to us on [email protected], in case of any queries/ concerns