How’s the corporate training scenario at your organization? Do you think you have hit a wall with learning and training programs already? One major reason could be that even though your organisational training methods are regularly updated, they may not be working well with the different learning styles of your employees. Microlearning techniques, in the recent past, have proved to effective in solving most known learning and training requirements within any organisation.
Khaitan & Co | Pathfinder : Digital onboarding journey using microlearning and gamification.
Background
The objective of this exploratory virtual learning journey was to onboard the 48 Law Associates by :
● Introducing them to the Firm, its inception and history
● Enable them to know each other and develop as a cohort
● Solve engaging challenges while knowing the Firm
● Complement the virtual learning sessions through engaging activities and reinforcements
With the Pandemic still active, new Associates had to be onboarded virtually – while they continued to work from home. The virtual onboarding, delivered through an app, was built on an engaging storyline centered around travel. The Associates board a plane, complete check-in formalities and visit multiple locations in India. Read on to see how the journey unfolds.
Solution & Execution
The 7 – Week Journey was designed to ensure that the Associates progress gradually through a journey. We began with brief history of the Firm before proceeding to more complex topics and challenges, all the while, using an engaging storyline.
Below is a brief outline of the journey.
Let us take a deeper look at each of the 7 weeks – the content covered and the storyline that we used in the app.
Week 1 :
The Pathfinder journey began a week before the Associates were due to join the Firm. This was to ensure that Associates felt more connected with each other and also a little more confident before they joined and interacted with some key stakeholders.
Content Covered :
● Introduction to fellow Associates
● Welcome Message from Director HR
● History of the Firm
● Employee Engagement Initiatives
● Messages from Associates of Last Year
● Diversity & Inclusion Initiatives of the Firm
Virtual Journey on the App :
● Associates are welcomed onboard a flight where they share selfies with their home workspaces. They visit 3 cities – Kolkata, Delhi and Bengaluru – in the same order that the respective offices in these cities were established by the Firm. They learn about the Firm as they move from one location to the other.
● As part of the ‘In-flight Entertainment’, Associates binge watch a series where they hear the Associates from last year talk about their life at Khaitan & Co, the culture and tips on how to approach their first year.
● Associates were engaged in interesting activities such as talking about the talents they pursue, movies that describe them, sharing details of their family members, painting unique handprints and participating in the polls and quizzes.
On the day of joining, the Regional HRs of the firm commented on how prepared the Associates seemed to be. As part of a team call, some of the newly joined Associates were quizzed and the remaining team members were pleasantly surprised about how well prepared they were. The Associates also complimented the onboarding journey thus far and were looking forward to more.
Below are some snapshots from the app from Week 1 of Pathfinder :
Week 2 :
In Week 2, Associates had already joined the Firm. Through the day, they attended virtual learning sessions wherein they listened to key stakeholders from the Firm and built their capability in specific areas. In the evening, they were asked to use the app to check – in, share insights and more. By triggering recall, learning ensued.
Content Covered :
● Introduction to the Firm
● Learning & Development Function
● Office policy and essentials | Work from Home
● Knowledge Management Policy
● Timesheet
● Khaitan & Co Style Guide
● ERGO & Publications
Virtual Journey on the App :
● Associates set up camp in a forest while attending virtual sessions to build capability as Associates of Khaitan & Co.
● Associates returned to the App ‘basecamp’ at the end of the day, shared their key takeaways from the day and played some puzzles which refreshed the concepts.
● One of the days, they also recognized the role of the buddy (assigned to them by the HR) and connected with them with an introductory email.
Below are some snapshots from the App :
Weeks 3 & 4 :
Content Covered :
● Career Aspirations and key experiences
● P.O.S.H
Virtual Journey on the App :
● Associates were invited to undertake a trek to a summit which closely represented their journey to fulfill their career aspirations. As they try to brave the summit, they discuss their strengths, areas they would like to improve and key experiences which can help them move closer to their aspirations. All the while, we draw parallels to their trek : the summit they want to reach, the cliffs they foresee and the trails they wish to choose.
● After the trek – the Associates moved on in their journey and they decide to make a pitstop at a village where they solve a couple of instances related to Prevention of Sexual Harassment. The villagers are thrilled with the insights from the Associates.
Below are some snapshots from Weeks 3 &4 of the Pathfinder Journey :
Weeks 5 & 6 :
Content Covered :
● CLE Credit Policy
● Time Sheet Policy
● Style Guide
Virtual Journey on the App :
● Associates play a friendly match of cricket with the villagers and answer quizzes and puzzles related to CLE and Time Sheet policies.Very soon, they realized that their cars have been stolen, while they were busy playing and they have to find a way to reach the next destination.
● The villagers offer to help them but only if the Associates help them once more. Associates use their skills to decipher an encrypted manuscript. Once the Associates complete this, the villagers award them with an alternative mode of transportation – mules! With no other option, the Associates load their luggage and start moving towards the next destination – which is in fact a spot for treasure hunt!
● Alibaba has hidden a century old treasure in the caves. Will the associates be able to solve the puzzles in each cave to retrieve this treasure? Through a series of puzzles based on the Style Guide, Associates spot errors in the emails, redundant words, appropriate citations and other important skills that are critical for them to get started.
Below are some snapshots from Weeks 5 & 6 of the Pathfinder Journey :
Week 7 :
Content Covered :
● Summary & Closure
● Feedback
Virtual Journey on the App :
● After retrieving the treasure hidden by Alibaba (which was infact the values of KCO), Associates head on to their final spot – a beautiful scenic spot by a waterfall
● They reminisce their journey this far, share their favorite moments and share their feedback.
Below are some snapshots of Week 7 of the Pathfinder Journey :
Impact
There was good engagement on the journey from Day one. 48 Associates participated in the journey which had a total of 73 Challenges. And we had a total of 1659 completions. The learning journey was complemented by a leaderboard which kept the competition on and an activity feed which kept the engagement going.
Other tangible benefits that we saw were with respect to the preparedness of the Associates before they joined the Firm. It also helped the Associates to get to know each other at a deeper level despite being caught in the virtual world and this is a significant point. It will play a big role in how the Associates develop as a cohort within the Firm.
Below are some things that we heard from the Associates who participated in the journey :
Q : A moment in the Pathfinder journey that really stayed with you
“The beginning of it. Suddenly getting a mail that the firm wants us to play games. Then slowly realizing the intent behind it.”
“Quizzes about different cities/offices”
“A moment in the Pathfinder journey that really stayed with me is the day when we all were allotted mentors. I had no mentor back in law school and in my first year, the initial two months were so difficult. The moment I realized I had good seniors made me feel hopeful about the fact that I won’t get lost because I have someone to look up to know what is right and how to go about things”
“The overall effort put into this entire journey and the information about the culture of this firm will stay with me.”
Q : A challenge that you really liked :
“The puzzles were definitely my favorite challenges.”
“I liked the challenges which had crosswords to solve.”
“Make a funny face challenge”
“The one where we had to put our hand imprint.”
Q : Any emotions that you felt as you took this journey
“Excited, happy and ready”
“I was very confused initially. Things made some sense in between. I am still learning but right now I know stuff which seemed completely alien. That feeling of being able to navigate is peaceful.”
“Awe and wonder at the talent of colleagues. May it be art or just the way they use their words or even how everyone interpreted a challenge in a very similar manner or were poles apart in the submissions.”
“I would say I discovered that it helps to share and learn about others, no matter how different they are to you.”
Q : Anything else?
“The way the first week and month was planned was incredible. It worked as a great transition into the fast-paced corporate world we now find ourselves engulfed in. The team at KCO has put in tremendous effort in welcoming us into the firm and I couldn’t be more grateful!”
“Thank you for putting in this effort and ensuring our transition from university to work, in this virtual world, has been seamless.”
“I felt really connected with my colleagues, even though I have not met most of them. It was an overall excellent experience!”
“I’d like to thank the entire team for arranging this for us. Thank you for your effort, thought and time. I absolutely enjoyed the whole induction process. It couldn’t have been better looking forward to seeing you all in person :)”
“When did the future switch from being a promise to a threat?” – Chuck Palahniuk
It goes without saying that the Corona virus pandemic has been a global catastrophe – destroying lives and livelihoods, alike. Confronted with the vulnerability of human life and the uncertainty of human existence, humanity stood in collective abject horror. Phrases like social-distancing, lockdowns, self-quarantine, herd immunity, containment, fatality-rate, and the likes became everyday terms, as we made peace with the new normal.
And yet, as it is with the darkest of clouds, this pandemic had its own silver lining. Numerous stories of heart warming kindness and humanity came to surface, as everyone struggled to safeguard themselves, and their loved ones.
1. Humility is a superpower
The pandemic has shown us that life is truly unpredictable. Not even the mightiest of nations have any control over its path. The coronavirus refused to respect even international boundaries. Thus, showing us how even the tiniest of virus can bring the economic progress of the world to a complete stand-still. This should remind us of the insignificance of human ego, wars, and power tussles.
2. Nature is inevitable
Despite all the scientific knowledge and progress that man has made, nature can flip our best laid plans on their heads. Humans have been trying to subjugate nature using the rapidly progressing technology. But nature cannot be won over, rather humans need to learn to co-exist with nature.
In fact, for many, the new normal has helped them reconnect with nature, thanks to the increased indoor time. From picking up gardening to building individual organic gardens in the backyard, we are finding ways to be one with nature.
3. Frugal living is easy
The necessities of life are very few. During the endless lockdowns, we learnt that we can easily live with just the essentials. Being forced to cut down clutter has simplified our lives, like never before. Sustainability is becoming the new way of life.
4. Flexibility helps
Nothing in life is indispensable. Lockdowns and social-distancing forced people to unlearn old habits. Even the most prolific shoppers learnt to live without their favourite brands and stay indoors. Closed bars and restaurants forced people to eat healthier, home made meals, and abstain from indulging in drinks and parties.
5. Health is Wealth
Nobody wants to die. Even the most fearless of folks have an in-built survival instinct. Resilience became the most sought-after life skill. Relatives couldn’t attend the funerals of their near and dear ones. Lockdowns became successful, without much effort, as it was a question of life or death.
6. Freedom is priceless
After long periods of lockdown, people began to realise the value of freedom. During periods of respite, most of us rushed outdoors. As the song goes –
“You need only light when its burning low,
You only need the sun when it starts to snow..”
7. Adaptability is the key to survival
It is not the strongest of the species that survives, nor the most intelligent; it is the one most adaptable to change.” — Charles Darwin
This pandemic has brought to surface the undeniable importance of adaptability. Work-from -home (WFH) and digital meetings became the new norm. Digital financial transactions and e-commerce came into prominence. Even tiny-tots and students learned to attend classes online. Families and friends met on Zoom calls. Even the elders in our families learnt to use the most sophisticated of digital platforms.
8. Smart phones and internet connectivity have become basic necessities
As lockdowns and social distancing continue, internet connectivity has become a basic necessity. It now falls in the same category as electricity, or the water supply. This simple fact points to the increasing dependence on technology for our most basic needs. From the work we do to even the food we order.
9. Becoming more Human
Before the pandemic, people were caught-up in the rat-race. Most could not find enough time for their families, friends, or even personal hobbies. But, thanks to Covid, we were forced to take a pause. Family-members discovered new found intimacy. Living-rooms started being used for actual living, and not just to impress guests. People experienced what it is “to be” instead of what it is “to do” all the time. Many people discovered new hobbies, skills and interests and some even changed professions.
1O. We are inter-dependent
The pandemic brought to the fore that one individual cannot survive without the co-operation of others. We need to co-operate at many different scales-local, regional, national and global. It has shown us with crystal clarity that all of humanity is in the same boat. It has shown us the folly of pretending that we can achieve security in isolation – the virus can be defeated somewhere only when it has been defeated everywhere.
11. Recognize the unsung heroes of the pandemic
The pandemic has forced us to appreciate the true value of many people, whose roles in society tend to be undervalued: the nurses, the doctors, the people sitting at the checkout counters in supermarkets, the delivery personnel, the police personnel, the ambulance drivers, the many nameless Samaritans who suddenly offer help to the old and vulnerable. The pandemic has revealed a vast sea of kindness and benevolence in our communities and around the world. It has led to countless acts of selfless heroism in hospitals and care homes. It has impelled many of us to use our greatest strengths to serve our fellow human-beings, suddenly giving our lives new, inspiring meaning.
12. Be vigilant
We have learnt, the hard way, that to tackle the pandemic, we need to have an early response system, effective command and a strong leadership. Disaster management response has to be swift, focused and well-coordinated. Pandemic control measures need to be taken effectively, by medical professionals with public co-operation. Health disparities need to be bridged, systemic lacunae need to be fixed and individuals need to take responsibility – not to harm or kill another individual by their reckless action and misbehaviour.
Conclusion
In these pandemic-battered times, all we wish for, is for things to return to normal. We are tired of gearing up to open the door when the doorbell rings, pray that no one else enters when we are in a lift, sanitize our hands when we open a door and wear a mask even when we are in a car all by ourselves because a court has deemed it to be a public space.
But, if and when the pandemic peters out and we return to the old normal, it is important to remember the lessons we have learnt and not lapse to our old patterns, again.
Hector Correa published a book in 1963, titled The Economics of Human Resources. It attempted to correlate subjects as diverse as sociology, demography, psychology, nutrition, health, and educational sciences. This is considered to be one of the first few attempts at introducing microlearning, as a concept.
It would seem that the world is finally getting back on its feet. With the pandemic becoming a familiar constant and precautions, the way of life – the new normal has arrived. And, most organisations are trying to find their footing. Some are gradually opening their doors, while others are still contemplating the way forward.
The answer to this question is both yes and no. We need to look at the effectiveness of Microlearning the same way we would look at that of any other training methodology. Microlearning can prove to be very effective when it is designed keeping the science of learning in mind.
The world as we knew has changed. With social distancing becoming the new normal, it is very likely that organisational engagement will take a hit. As we start adapting to these new normal, L&D and HR leaders are looking for ways to make sure teams continue staying productive, managers and peers make time through virtual connects – both official and unofficial.