In today’s world of technological advancement and aware customers with a host of options available, just a click away – customer service excellence is crucial for an organisation’s survival and growth! A happy customer is the best form of advertisement. Businesses today value the importance of customer service, and some companies go the extra mile to make their customers feel special.
Continue reading “Inspiring Examples Of Customer Service Excellence Across Industries”
How to improve The old adage goes “the customer is always right.” While this is still true, we must update the sentiment to stay current with the ever-changing business world. “The customer is always right but now it’s your job to know what they need before they do and figure out the most memorable way for them to experience it.” Well, perhaps it’s too long for an updated version of the saying, but you get the idea.
Continue reading “How To Stage An Experience For Your Customers”
A lot of times it is hard to decide who is a better fighter, the one who can hit really hard one time or the one who can hit again and again faster. It’s an age – old debate about Magnitude vs. Frequency. But the answer becomes quite evident if we dig deeper into the Discipline of Martial Arts. It’s the quest for a right balance between the two.
Continue reading “Why Consistency Matters In Service Delivery?”
