December 7, 2016
customer-service

4 Tips for Leaders to G.E.A.R Up For a Customer Centric World

One of the perks of our job is that we are privy to the inner workings of many a successful organization – ranging from the established market leaders to the upcoming startups. […]
June 15, 2016
smiley balls

What Difference Does it Make?

It was 10:00 in the evening and another day on the job. All the guests were dancing and relishing the best of the cocktails. I was behind the bar with some fellow […]
December 9, 2015
stage

How to Stage an Experience for Your Customers

The old adage goes “the customer is always right.” While this is still true, we must update the sentiment to stay current with the ever-changing business world. “The customer is always right […]