Facilitators, trainers, teachers, leaders. What’s one thing these individuals all have in common? Working with groups, large and small. Whether these groups are made up of children, newbies in a company, or senior level management, crowd control is a must. The art of crowd control lies in using a multi-facetted approach to training your crowd to follow your lead and do as you request. This is not a simple process. Giving a command or request to a crowd that does not yet trust you, does not yet respect you, and does not yet know your verbal and non-verbal cues well enough to follow them will result in these commands falling flat, or being intentionally ignored.
Continue reading “Teaching Without Teaching: Handling a Crowd”