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Managing people is never easy, but the job of a leader becomes even more difficult when team members are openly hostile to each other. Healthy conflict is part and parcel of every organisation. However, undercurrents resembling actual hatred or resentment can heavily impact effective collaboration and hinder productivity. And, often, managers struggle to find the right way to help resolve such issues among their direct reports. They fear getting too personal, or not personal enough to make a difference.

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