One of the most effective models that can be used to improve understanding between individuals within a team or between different teams in organisations is the Johari Window.
Developed by Joseph Luft and Harry Ingham (the word “Johari” comes from Joseph Luft and Harry Ingham), there are two key ideas behind the tool:
- That individuals can build trust between themselves by disclosing information about themselves; and
- That they can learn about themselves and come to terms with personal issues with the help of feedback from others.