Learner Centricity Explained: Why It’s Crucial for Modern Learning Programs
In the fast changing world of corporate learning, one buzzword that stands out: learner centricity. But what does it really mean? Does it mean to put the learner at the center of the learning experience? Or does it mean standardising the content, finalising rigid learning paths and focus solely on ticking boxes to complete the compliance or organizational goals. And why should businesses care about it in the first place?
The Learning Paradox: Why Traditional Training Isn’t Working
In today’s fast-paced business environment, where change is the only constant, even the most prestigious organizations grapple with a fundamental challenge: how to empower employees to translate training into action effectively.
Many companies invest heavily in learning and development programs, ranging from workshops to seminars, only to find the outcomes falling short of expectations. This learning paradox — where knowledge is gained but rarely applied — leads to inefficiencies that can stifle innovation, impact productivity, and hinder organizational growth.
Debunking the Top 5 Learning Myths: What You’ve Been Told Isn’t True
There are numerous theories about how we learn best. Think you know how people learn? Think again. Some of the most common beliefs about learning—ideas you’ve likely heard in countless seminars, workshops, and training sessions—are flat-out wrong.
The Importance of New Manager Training for Organizational Success
Introduction: The Critical Role of New Managers
The transition from an individual contributor to a managerial role is a significant career milestone. New managers are expected to lead teams, make strategic decisions, and drive performance. However, without proper training, this transition can be challenging. Inexperienced managers often struggle with their new responsibilities, which can negatively impact team morale and organizational performance. Investing in new manager training is not just beneficial—it is essential for the long-term success of any organization.
5 Tips for HR Managers to Improve Employee Engagement at Work
A study by Gallup says that 87 percent of employees worldwide are disengaged, which is not at all a good sign. We all know that employee engagement is critical for the success of any organization. “To win in the marketplace you must first win in the workplace,” says Doug Conant. What should HR managers do to engage employees?
I had an interesting conversation recently with a business leader about employees taking up people management roles for the first time. Individual contributors who do well in their roles, get promoted to people managers as a natural career progression in most companies. His concern was well founded – how do we promote people without measuring their ability to manage people?
The plot is laid. The location is set. The target is here. We just have to execute everything at right time and place! The plan is to steal the golden route to the airport. We will have to hijack the city’s traffic control system to get the car with the gold on the planned spot to execute the robbery.
We live in a time where the corporate skyline changes every day. Organisations, people, working methods, decision making, communication, even the way we connect with each other evolves daily. While we are still exploring this change, we inevitably find ourselves also being a part of it. But what is this evolution and change that’s so prominent across the entire corporate sector?
It would seem that the world is finally getting back on its feet. With the pandemic becoming a familiar constant and precautions, the way of life – the new normal has arrived. And, most organisations are trying to find their footing. Some are gradually opening their doors, while others are still contemplating the way forward.
The Power of Conflict Management: 100 Insightful Quotes to Navigate Disagreements
Whenever a group of people brainstorm over an idea, team conflict is bound to happen. Differences in opinions lead to healthy debates, fostering innovation and deeper understanding. However, conflict management is essential to ensure these disagreements remain productive and do not escalate into workplace relationships issues.
Effective conflict resolution creates opportunities for learning, collaboration, and creative problem-solving. It challenges teams to explore different perspectives, enhances team dynamics, and builds trust among employees. However, unresolved conflicts can result in breakdowns in communication, strained relationships, and reduced employee engagement.
Improved productivity, keeping teams focused on business goals.
Enhanced collaboration, fostering innovation and problem-solving.
Reduced stress, promoting employee well-being.
Stronger workplace culture, creating a psychologically safe environment.
The key is not to avoid conflicts but to manage them constructively. To better understand how effective communication, active listening, and negotiation skills play a role in resolving conflicts, here’s a collection of 100 insightful quotes on conflict resolution.
Understanding Conflict & Its Role in Growth
1.“The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.” – Thomas Crum
2. “Conflict is inevitable, but combat is optional.” – Max Lucado
3. “All conflict can be traced back to someone’s feelings getting hurt, don’t you think?” – Liane Moriarty
4.“A willingness to trust and openly listen to alternative ideas and views is essential for collaboration to be successful.” – Dale Eilerman
5. “Peace is not the absence of conflict, but the ability to cope with it.” – Mahatma Gandhi
Strategies for Managing Conflict in the Workplace
6.“You can’t win an argument. You can’t because if you lose it, you lose it; and if you win it, you lose it.” – Dale Carnegie
7. “To be, or not to be: that is the question.” – Hamlet
8. “When conflict becomes a win-lose contest in our minds, we immediately try to win.” – Thomas Crum
9. “Most misunderstandings could be avoided if people would simply take the time to ask, ‘What else could this mean?’” – Shannon Alder
10. “Active listening is not just hearing what is said, but understanding what is meant.” – Unknown
26. Do not think of knocking out another person’s brains because he differs in opinion from you. It would be as rational to knock yourself on the head because you differ from yourself ten years ago.
— Horace Mann
27. We may have different points of arguments from perspectives of belief, faith and religion. But we must not hate each other. We are one human family.
— Lailah Gifty Akita, Think Great: Be Great!
28. 90% of relationship issues are caused by misunderstandings, 9.9% by conflicts of interest. Luckily, ladies and gentlemen can always come to an agreement.
— Stefan Emunds
29. Healing is the end of conflict with yourself.
— Unknown
30. When introverts are in conflict with each other, it may require a map in order to follow all the silences, nonverbal cues, and passive-aggressive behaviors!
— Adam S. McHugh
31. Marriage means expectations and expectations mean conflict.
– Paxton Blair
32. I have a self-made quote: Celebrate diversity, practice acceptance and may we all choose peaceful options to conflict.
— Donzella Michele Malone
33. If I, taking care of everyone’s interests, also take care of my own, you can’t talk about a conflict of interest.
— Silvio Berlusconi
34. The need for justice grows out of the conflict of human interests. That is to say, if there were no conflict of interests among mankind, we should never have invented the word justice, nor conceived the idea for which it stands.
— Thomas Nixon Carver
35. When you run for president, you have certain obligations. One of them would be to avoid even the appearance of conflicts of interest.
— Charles Schumer
36. Today everything’s a conflict of interest.
— Sid Vicious
37. Often those that criticise others reveal what he himself lacks
— Shannon L. Alder
38. My wife Mary and I have been married for forty-seven years and not once have we had an argument serious enough to consider divorce; murder, yes, but divorce, never.
– Jack Benny
39. The president can’t have a conflict of interest.
— Donald Trump
40. Did it ever occur to you, that there is no conflict of interests among men, neither in business nor in trade nor in their most personal desires – if they omit the irrational from their view of the possible and destruction from their view of the practical?
– Ayn Rand
41. Because people aren’t perfect and relationships are messy, we all need to learn how to resolve conflicts.
— John Maxwell
42. Peace is better than war, because conflict resolutions can be made without a wastage of life and resources.
— Gugu Mona
43. Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so.
— Douglas Adams
44. Conflict can destroy a team, which hasn’t spent time learning to deal with it.
– Thomas Isgar
45. I am extraordinarily patient, provided I get my own way in the end.
– Margaret Thatcher.
46. Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.
— William James
47. Courage is what it takes to stand up and speak. Courage is also what it takes to sit down and listen.
— Winston Churchill
48. Arguments drag out because one is too stubborn to forgive and the other is too proud to apologise.
— Unknown
49. Laughing at our mistakes can lengthen our own life. Laughing at someone else’s can shorten it.
— Cullen Hightower
50. The most important thing in any negotiation, almost, is making sure that you strip it of the emotion and deal with the fact.
– Howard Baker
51. The better able team members are to engage, speak, listen, hear, interpret, and respond constructively, the more likely their teams are to leverage conflict rather than be levelled by it.
— Runde and Flanagan
52. Peace is the result of retraining your mind to process life as it is, rather than as you think it should be.
— Wayne Dyer
53. In a conflict, being willing to change allows you to move from a point of view to a viewing point – a higher, more expansive place, from which you can see both sides.
— Thomas Crum
54. They say marriages are made in Heaven. But so is thunder and lightning.
— Clint Eastwood
55. Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth-or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them.
— Kenneth Cloke
56. You never really understand a person until you consider things from his point of view.
— Harper Lee
57. The days are too short even for love; how can there be enough time for quarrelling.
— Margaret Gatty
58. Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.
— Benjamin Franklin
59. An apology is the superglue of life. It can repair just about anything.
— Lynn Johnston
60. Don’t be afraid of opposition. Remember, a kite rises against, not with, the wind.
— Hamilton Wright Mabie
61. To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.
— Marshall B. Rosenberg
62. There are two ways of meeting difficulties: you alter the difficulties, or you alter yourself to meet them.
— Phyllis Bottome
63. Change means movement. Movement means friction. Only in the frictionless vacuum of a nonexistent abstract world can movement or change occur without that abrasive friction of conflict.
— Saul Alinsky
64. To avoid criticism, say nothing, do nothing, be nothing.
— Aristotle
65. We can often do more for other men by trying to correct our own faults than by trying to correct theirs.
— Francois Fenelon
66. By the time a man realizes that his father was right, he has a son who thinks he’s wrong.
— Charles Wadsworth
67. Anyone can become angry – that is easy, but to be angry with the right person at the right time, and for the right purpose and in the right way – that is not easy.
— Aristotle
68. If there is anything the nonconformist hates worse than a conformist, it’s another nonconformist who doesn’t conform to the prevailing standard of nonconformity.
— Bill Vaughan
69. Never ascribe to an opponent motive meaner than your own.
— John M. Barrie
70. You do not achieve anything without trouble, ever.
— Margaret Thatcher
71. One might as well try to ride two horses moving in different directions, as to try tomaintain in equal force two opposing or contradictory sets of desires
72. No one in history has ever been insulted into agreement.
— Arthur Brooks
73. If war is the violent resolution of conflict, then peace is not the absence of conflict, but rather, the ability to resolve conflict without violence.
— C.T. Lawrence Butler
74. One of the most basic principles for making and keeping peace within and between nations…is that in political, military, moral, and spiritual confrontations, there should be an honest attempt at the reconciliation of differences before resorting to combat.
— Jimmy Carter
75. Peace is not absence of conflict; it is the ability to handle conflict by peaceful means.
— Ronald Reagan
76. A stiff apology is a second insult. The injured party does not want to be compensated because he has been wronged; he wants to be healed because he has been hurt.
— G.K. Chesterton
77. Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth–or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them.
— Kenneth Cloke and Joan Goldsmith
78. You can’t talk your way out of something you behaved your way into. You have to behave your way out of it.
— Doug Conant (CEO of Campbell Soup, as quoted in Harvard Business Review)
79. Do not kid yourself- a conflict is never about the surface issue. It is about the ones unsaid, untreated and unhealed wounds.
— Unknown
80. There is little value in preparing a cookbook of recipes for conflict success. The effects of conflict interaction depend directly on what the participants do mentally with conflict behaviour—that is, how they process and interpret their behaviour.
— William Cupach & Daniel Canary
81. I believe that the basic nature of human beings is gentle and compassionate. It is therefore in our own interest to encourage that nature, to make it live within us, to leave room for it to develop. If on the contrary we use violence, it is as if we voluntarily obstruct the positive side of human nature and prevent its evolution.
— His Holiness the Dalai Lama
82. To a disciple who was forever complaining about others the Master said, ‘If it is peace you want, seek to change yourself, not other people. It is easier to protect your feet with slippers than to carpet the whole of the earth.
— Anthony de Mello
83. The longer we listen to one another – with real attention – the more commonality we will find in all our lives. That is, if we are careful to exchange with one another life stories and not simply opinions.
— Barbara Deming
84. Conflict is the gadfly of thought. It stirs us to observation and memory. It instigates to invention. It shocks us out of sheeplike passivity, and sets us at noting and contriving.
— John Dewey
85. The more incompetent one feels, the more eager he is to fight.
– Fyodor Dostoyevsky
86. The only difference between stumbling blocks and stepping stones is the way in which we use them.
– Adriana Doyle
87. Whenever two good people argue over principles, they are both right.
— Marie Ebner von Eschenbach
88. The problem with holding a grudge is that your hands are then too full to hold onto anything else.
— Seth Godin
89. We don’t get harmony when everybody sings the same note. Only notes that are different can harmonize. The same is true with people.
— Steve Goodier
90. What people often mean by getting rid of conflict is getting rid of diversity, and it is of utmost importance that these should not be considered the same. We may wish to abolish conflict, but we cannot get rid of diversity. Fear of difference is fear of life itself.
— Mary Parker Follett
91. You can never change things by fighting the existing reality. To change something, build a new model that makes the old model obsolete.
— Buckminister Fuller
92. It is possible to conceive conflict as not necessarily a wasteful outbreak of incompatibilities, but a normal process by which socially valuable differences register themselves for the enrichment of all concerned.
— Mary Parker Follett
93. If passion drives you, let reason hold the reins.
— Benjamin Franklin
94. Don’t ever take a fence down until you know why it was put up.
— Robert Frost
95. You can’t shake hands with a clenched fist.
— Indira Gandhi
96. What may appear as the truth to one person will often appear as untruth to another person. But that need not worry the seeker. Where there is honest effort, it will be realized that what appeared to be different truths are like the countless and apparently different leaves of the same tree.
— Gandhi
97. Listening is not waiting to talk.
— Scott Ginsberg
98. Most people do not listen with the intent to understand, they listen with the intent to reply
— Stephen R Covey.
99. 10% of conflicts is due to difference in opinion and 90% is due to wrong tone of voice.
— Susan Wiertzema
100. Conflict cannot survive without your participation.
— Wayne Dyer
That brings us to the end of this exhaustive list. Do let us know the quote you found most relatable. We would love to hear from you!
Also, if you would like us to add any quote to this list, feel free to drop a comment.
Final Thoughts
Conflict in the workplace is inevitable, but managing conflict effectively strengthens relationships, fosters team motivation, and promotes a positive workplace culture. Leaders who cultivate emotional intelligence, active listening, and trust-building practices can transform conflicts into opportunities for growth and success.
What are your thoughts on conflict resolution? Share your favorite quote in the comments!
That brings us to the end of this exhaustive list. Do let us know the quote you found most relatable. We would love to hear from you!
Also, if you would like us to add any quote to this list, feel free to drop a comment.
