Customer Service Excellence

While there are many organizations that come to mind when one talks about Service Excellence, the one that stands out as “out of this world” is the Disney experience. Every single person comes out of a Diney world with one word in their mind - “magical.” Multiple small pieces and beliefs come together and are orchestrated in clockwork precision, to bedazzle customers with an awe-inspiring service experience that is talked about much after it is delivered!

This workshop introduces participants to the science behind the magic.

Every single workshop (except the asynchronous self-paced modules) is customized to the precise customer need and brief. Our client advisory team will work closely with you to understand your context and pass it on to the execution team.

For each workshop, we can help you with three different teasers you can customize and share periodically with participants to build excitement and get traction.

We are glad you asked that question. Every learning intervention starts with "Why?" and "What is the difference you want to see at the workplace because your learner attended this session?" Once we are clear, our learning designers create a thoughtfully curated learning journey that could be a mix of different methodologies chosen to suit your learning environment. Besides this, to aid learning, we can (optionally) buttress it through the following:

• A pre-learning assignment for learners to know where they stand before the journey
• A participant handbook aids the learner in returning to what was covered during the session and reviewing it again. It helps in learning reinforcement.
• A post-learning assignment helps learners know where they stand after the journey. Assessing the gap in learning helps learners in bridging it
• Pocket insights—a ready reckoner with the key concepts that can either be carried along or be pinned up as a ready reminder.
• Manager Essentials—tips (for the managers of the learners) to recognize behavioral changes and create an environment that encourages the learners to put what they have learned to practice.
• Post-learning application of learning at the workplace through a specific project.
• We try to capture the impact of every learning intervention through an impact report that is then shared with clients.

You can download a program overview from each of the topic pages. Do note that while this will give you a broad structure of the workshop, our learning designers will still need to talk with you to customize the workshop to your context.