Interviewing Skills
Because the quality of hiring decisions starts with how we ask questions, listen deeply, and assess what really predicts future performance.
At a glance
Why This Matters
Hiring the right people remains one of the most strategic decisions businesses make, and yet traditional interviewing often fails to accurately discern future performance. Behavioral Event Interviewing (BEI) focuses on what candidates have actually done in real work situations as a predictor of future performance, rather than vague hypotheticals or gut feel. It builds a shared language around competencies and creates a fairer, evidence-based hiring experience that elevates outcomes for both employers and candidates.
A survey by CareerBuilder found that 74% of companies reported making at least one bad hire, with the average cost around
$17,000
Per bad hire
Business Impact You’ll See
“I’d rather interview 50 people and not hire anyone than hire the wrong person.”
– Jeff Bezos – CEO, Amazon
Designed for
Recruiters
Hiring Managers
Talent Partners
People Leaders
Designed the FocusU Way
Behind every FocusU experience lies a design philosophy we call FACETS:
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F
Feedback
Learners get actionable insight into where they stand
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A
Application
Whatever is learnt is applied within the session itself
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C
Contextual
Examples are drawn from the client industry and organization
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E
Experiential
Learning by doing, not by listening
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T
Tailored
Personalised to the lived experiences of the individual learner
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S
Stimulating
Inspiring new thinking and imagination in the learner
Hover over the card
Walk-Through of Learner Experience
At FocusU, every learning experience follows a deliberate arc – moving participants
from awareness to application, and from insight to action.
| STAGE | WHAT HAPPENS |
|---|---|
| Discover | Participants experience engaging activities, challenges and scenarios that surface real attitudes, assumptions, and patterns of behaviour. |
| Reflect | Guided debriefs and discussions help them make sense of what they experienced - connecting it to their personal and workplace realities. |
| Reframe | Learners explore new mindsets, tools, and frameworks that offer fresh ways to approach everyday challenges. |
| Apply | Through practice, planning, and peer feedback, participants translate insights into actionable commitments they can take back to work. |
Every FocusU intervention is designed to move learners from knowing to doing – ensuring
learning doesn’t end in the workshop, but continues in how people think, collaborate, and lead.
Optional Learning Reinforcements
Each intervention can be enhanced with practical job aids that extend learning beyond the workshop:
- Mock Interviews – Structured mock interviews conducted during and after the program, using real or simulated role contexts.
- Scenario-Based Assessment – A scenario-based assessment (situational judgement format) focused on comprehension and application of BEI principles.
- Group Coaching Session – A facilitator-led virtual session to share application experiences, challenges, and best practices.
- Pocket Insights – bite-sized takeaway summarising the key ideas (soft or hard copy).
Trusted by businesses big and small
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FocusU has always made learning interesting. Topics are converted into activities and the learning from the activities are then discussed - which makes us relate to it in real time. The best part is there is no PPT and the team is always takes inputs for discussion. A facilitator is definitely more knowledgeable than the people who attend the training. The key is how you hold your intelligence within yourself and get down to the level of attendees.
Selvam Thamizharassan
CGI Manager Consulting -
FocusU was a simple Google search for me. Having said that, there were other training firms whose details also showed up. But right from the time that I established my first contact with them, there has not been an instance where I had to follow up with their team. Extremely proactive, understand their clients needs and the best part - they customize the training requirements really well!
Antony Titus
DHL Express India Head - Customer Service Development -
Thank you FocusU and Smollan L&D team for designing such a wonderful continuous learning program. It acted like small and effective doses to look for what next. Case studies chosen were all relevant for my Global Development Team & I could not ask for more. Let’s plan for some monthly 1 hour on premise confluence sessions.
Vijay Varshney
SMOLLAN Head of Technology - MESA -
FocusU facilitated a 2 day 'Stepping into Coaching ' workshop for a group of senior leaders from CGI. Their session was engaging and gave us insights on improving the effectiveness of our leadership. They ensured that the program was interactive enabling easy flow of thoughts and perspectives through out the program. I would recommend this program to anybody looking at growing as a coach leader.
Shilpa Subbaiah
CGI Program Manager – Products
Frequently asked questions
Don’t see an answer to your question?
Drop us an email and we will get back
BEI uses structured, competency-based questions rooted in real behavioural examples, whereas many traditional interviews rely on ad-hoc questions and subjective evaluation.
No. We teach STAR and other probing techniques to elevate the quality of responses and assessments.
Ready to Help Your Leaders
Inspire - Not Just Instruct?
Let’s co-create an experience that helps them understand what truly
drives people - and how to bring out the best in their teams.