Transforming D&I Awareness: A Gamified Approach to Uncovering Unconscious Bias for a Leading Revenue Management Company

A global revenue management company collaborated with FocusU to conduct a gamified Diversity & Inclusion (D&I) workshop aimed at addressing unconscious biases among its leadership. Designed for 250 leaders across business units, the virtual program centered on an immersive storyline, “The Chamber of Secrets,” where participants, divided into teams, tackled clues to restore an ancient monument. This engaging format highlighted six common unconscious biases in a team setting.

Pre-workshop activities introduced D&I concepts, building familiarity with the gamified content. Throughout the event, reflective questions prompted leaders to evaluate and consider behavior changes, resulting in key takeaways like focusing on open-mindedness, avoiding stereotypes, and fostering inclusive decision-making.

The workshop received high praise, with participants appreciating the interactive experience and rating it positively. Leaders noted its impact on promoting self-awareness and a commitment to D&I practices. Client feedback highlighted the program’s success in maintaining engagement among a large group and fostering collaboration. This workshop strengthened D&I awareness and encouraged actionable change within the organization’s leadership culture.