Careers in FocusU

A Project Executive role is to drive business growth by working closely with the Operations team. S/he should have a knack for creativity, and is responsible for preparing workshops based on needs shared by the Client Advisory Team or the Facilitators post their meetings with clients. In this role the incumbent will be responsible for the following functions:

Client Experience:

• Coordinate and handle client requests
• Ensure compliance for smooth workflow between project team members, including FLAP associates, CAT Team, Operations to ensure deliverables are on time
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Create invites and google forms or mentimeteres
• Formatting of slides and documents
• Attend emails or follow ups as and when directed

Vendor Coordinator:

• Act as vendor coordinator/ platform master, i.e. coordinating and managing all logistics
• Set up supplier checklist and calls

Administrator:

• Coordinating and handling all client HRDC documents
• Serve as the escalation point for customer issues and assist in the team in issue resolutions

Cluster Facilitator

• Assist facilitator for activities, slides and content creation
• Executing part of activities with Facilitator

Cofacilitator

• Assisting facilitator in designing and delivering the project – materials, video,photos and creativity

Culture Development:

• Actively be a CHOPS (Care Humble Open Passionate and Safety) Ambassador, based on our company values, always for the team and for the customer
• Participate in the company’s family culture – Hygge
• To always maintain the ‘To Inspire We before ME’ as our corporate culture
• Maintain quality by respecting quality standards

Qualifications and Education Requirements

• Proven 1-2 years of working experience
• Should have a Bachelor’s degree – graduate in Business Administration or any other relevant field, Bcom, BA, BSc would all be considered

Key Skills required for this role:

• Excellent written and oral communication skills
• Proven self-management and team-management skills
• Solid organizational skills including attention to detail and multitasking skills
• Problem solving
• Build and manage interpersonal relationships
• Dynamic to move around or travel around
• Driving License
• Proficient with Microsoft Office and Google Suite
• Video and photo editing a plus
• Should have knack for creativity
• Graphic Designing

Competencies:

• Taking full ownership
• Ability to multitask
• Attention to detail
• Building relationships
• Speed of response

Benefits

• Laptop & Mobile allowance
• Bonus
• Flexible leave policy
• Flexible working hours
• Fun people to work with – read more about them – https://focusu.com/about-us/
• Great culture – read more about it – https://focusu.com/focusu-culture/

Important:

We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically:

• https://focusu.com/career/
• https://focusu.com/focusu-culture/
• https://focusu.com/about-us/
• https://focusu.com/insider-speak/
• https://focusu.com/mauritius/

If what you see and read resonates with you – we look forward to hearing from you!

The full-time positions do not explicitly feature this particular section; instead, they encompass various categories such as Benefits, Competencies, and Culture. These facets collectively offer insight into the essence of FocusU. Such elements hold significant value for prospective candidates, aiding them in their decision-making process when contemplating the pursuit of a position within the organization.

The Senior Instructional Designer will be accountable for creating a self-paced course end to end.

At FocusU the Senior Instructional Designer:

• Research the course topic.
• Writes the learning objectives aligned to Bloom’s Taxonomy.
• Uses a robust ID framework to design the course outline.
• Conducts discussions with SME (Subject Matter Expert) to build the scenarios, material, resources.
• Develop the storyboard for the course. Writes the detailed script – covering the content, scenarios, quizzes, assignments and other assessment materials.
• Works closely with eLearning Developer, Graphics Expert and SME to develop the self-paced course. Alternatively develops the course using an Authoring Tool.
• Ensure the course is aligned to FUA’s prescribed quality standards.
• Ensure a mechanism to capture feedback for the product and translate it to changes to the course.
• Gives specific and timely feedback to team members (eLearning author and graphics and video specialist) so that they can execute edits with minimal confusion.
• Tests the course with some users and captures the feedback.

Note: Type of Role – Individual Contributor (IC). Potential to lead a team in the future.

Requirements/Qualifications:

• 4 to 5 years of experience in developing eLearning courses end to end, ideally working currently in an organization that focuses on eLearning courses. A basic understanding of various authoring tools. Should have worked on them to some extent.
• Experience in working in a team with diverse skills.
• Excellent project management skills.

Education:

• Ideally, an MBA or a degree in Education.
• Certifications in Instructional Design/ Storyboarding/ Project Management – Preferable

Skills and Competencies:

• Learner Centric
• Collaboration
• Project Management
• Storyboarding
• Instructional Design

Benefits

• Wellness & mental well-being benefits
• Medical policy
• Flexible leave policy
• 100% remote working
• Flexible working hours
• Fun people to work with – read more about them – https://focusu.com/about-us/
• Great culture – read more about it – https://focusu.com/focusu-culture/

Important:

We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically:

• https://focusu.com/career/
• https://focusu.com/focusu-culture/
• https://focusu.com/about-us/
• https://focusu.com/insider-speak/

If what you see and read resonates with you – we look forward to hearing from you!

The full-time positions do not explicitly feature this particular section; instead, they encompass various categories such as Benefits, Competencies, and Culture. These facets collectively offer insight into the essence of FocusU. Such elements hold significant value for prospective candidates, aiding them in their decision-making process when contemplating the pursuit of a position within the organization.

As a Content Design Associate, you will help FocusU Learners in their personal and professional growth journey by designing and developing learning experiences for them. Leveraging different ID principles while keeping the FocusU Learning Philosophy at the core, you will be responsible for designing and developing high-quality behavioural skills training content that is relevant and relatable to the learners.

Responsibilities:

• Creating new authentic or re-writing existing internal content using various criteria to develop rich and relevant learning content
• Researching, designing, and developing learning assets, including but not limited to: Presentations slides, Video scripts, Storyboards, case studies, scenario-based assessments, Job aids / reference cards, Participant workbooks, etc
• Developing innovative learning activities / assessments to support an interactive learning environment across different formats (ILTs, VILTs, blended learning, etc.) using storytelling and gamification
• Working alongside and supporting SMEs / vendor partners
• Liaising with other team members to ensure development of materials as per required standards and brand guidelines, quality, etc.
• Actively recommending / experimenting with new strategies to innovate content development /use of new tech-based learning tools
• Designing and developing content keeping in mind adult learning principles and ID models (Bloom’s taxonomy, ADDIE, Gagne’s 9 Principles, Kirkpatrick Model, etc)
• Delivering high-quality content by performing reviews and QC (including checks for IP / plagiarism) of material developed
• Contributing to FocusU Academy’s product portfolio by way of tracking L&D trends and being alert to product improvement opportunities
• Handling assigned content design projects from end to end on need basis

Experience and Education

• Postgraduate (Organizational Psychology / MBA HR) with 1-3 years’ experience
• Basic understanding of LMS system, SCORM and advanced knowledge of Microsoft applications, such as PowerPoint and Word
• Be resourceful, self-motivated, and able to independently prioritize shifting workload
• Demonstrate clear, professional and concise communications (written/verbal) in the English language
• Attention to detail
• Be willing to master new learning technologies and L&D topics in short timeframes
• Multitask and meet deadlines with quality performance
• Staying abreast with the latest L&D trends

Benefits

• Wellness & mental well-being benefits
• Medical policy
• Flexible leave policy
• 100% remote working
• Flexible working hours
• Fun people to work with – read more about them – https://focusu.com/about-us/
• Great culture – read more about it – https://focusu.com/focusu-culture/

Important:

We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically:

• https://focusu.com/career/
• https://focusu.com/focusu-culture/
• https://focusu.com/about-us/
• https://focusu.com/insider-speak/
• https://focusu.com/mauritius/

If what you see and read resonates with you – we look forward to hearing from you!

The full-time positions do not explicitly feature this particular section; instead, they encompass various categories such as Benefits, Competencies, and Culture. These facets collectively offer insight into the essence of FocusU. Such elements hold significant value for prospective candidates, aiding them in their decision-making process when contemplating the pursuit of a position within the organization.

The Client Experience & Operations Manager’s role is to drive business growth by managing the client experience team and working closely with the Client Advisory Managers. S/he is also responsible for designing client solutions basis needs identification by self or the Client Advisory managers in the segment, manage all admin tasks, ensure seamless workshop execution and helping the team scale up. Note: This role is based out of India but the person will work with our Mauritius Team. Hence, basic understanding of Mauritian Market will be preferred but not necessary. In this role the incumbent will be responsible for the following:

• Admin:
  • Manage all admin tasks.
    • Office Management
      • utilities,internet,payment and landlord.
    • Hygge Management
      • Budget and organisation of gifts,gatherings,offsites andevents etc.
    • Client PR Management
      • Purchase of Client Gifts/Delivery.
      • Organize events.
    • Inventory Management
      • Analyse inventory sheet with project Executive.
      • Optimise expenses and reporting.
    • Authorities Management
      • HRDC/SMEapplications/ FocusU HRDC Funds too / Training Centre License/
    • Monthly Expenses
      • Reporting/Analysis and Filing of Admin/Operations Expenses.
    • Tagging tracker
      • Maintain the tagging tracker for workshops and team members.
• Client Experience Management
  • Manage the Client Experience team to provide a good customer experience.
    • Ensure timely and concise legal and finance documents – client contracts/ invoices/ receipts.
    • Ensure timely and prompt Customer service – delivery, enquiries, and relaying same to all stakeholders – internal or external.
    • Ensure that all quality standards are duly followed and tracked.
    • Collaborate, problem solve, and/or strategize upcoming client meetings with team members.
    • Manage the Client experience Tracker for all payments, and admin document.
    • Ensure timely collect of funds /payments from all clients and update tracker.
• Client Advisory Support
  • Assist in Designing Flows by using existing templates.
  • Creating all supporting documents from Client Advisory to Client Experience.
  • Assist in Client Requests or Queries for proposal requests.
  • Setting up meetings or handling first client requests.
  • Getting NPS Scores and post event meetings.
• Operations
  • Ensure seamless workshop execution.
    • Internal communication via tools
    • Quality standards tracking – timing, processes and flows
    • Priority setting for all projects and deliverables with team members
    • Assist team members for backlogs
    • Organize weekly ops meetings for priority setting and actions
    • Ensure all stakeholders are aligned and well taken care of ( Associates, Suppliers etc)
    • Monitoring of project management tool for all workshops
• Review and reporting
  • Carry Calibration meetings to share workshop benchmarks to quality standards and measures to be taken.
  • Reporting on project status and quality standards.
• Scaling up of team
  • Carry internal sessions with the team for time management, ownership and our value competencies
  • Seek Training request with people success for the strengths/weaknesses of the team
  • Monthly catch up with team members
  • Performance Appraisal with team members

Key Skills required for this role:

• Excellent written and oral communication skills
• Proven self-management and team-management skills
• Solid organizational skills including attention to detail and multitasking skills
• Problem solving
• Active listening
• Build and manage interpersonal relationships

Competencies:

• Being Dependable
  • Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
  • Become the go-to person for all operational matters concerning the company
    • Client Experience challenges
    • Client Advisory support
    • Inventory purchase and movement
    • Oversee all assets
  • Diplomatically handles challenging or tense interpersonal situations.
• Speed of response
  • Ensure all client queries at Client Experience or Client Advisory are acknowledged and attended
  • Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
  • Responds quickly for tagging tracker
  • Is current with market know-how with all travel bookings related matters so that best rates can be obtained for Focus U.
  • Anticipates when long-lead-time inventory is getting exhausted and therefore places orders so that there is never a shortage.
• Ownership
  • Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
  • Understands the value system of Focus U and therefore takes full charge of
    • Negotiations with vendors.
    • Delivery of material.
    • Requirement of inventory in each region in line with program requirements in each region.
    • Ensuring CSAT/ NPS scores are maintained with regularity.
    • Keeps the inventory tracker current on a weekly basis.
  • Continuously keeps themselves updated and upskilled through courses by learning about relevant skills and applying it back at work.
• Attention to detail
  • Diligently attends to details and pursues quality in accomplishing tasks.
    • Performs tasks with care; is thorough. Makes few if any errors.
    • Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.
    • Accurate communication when sharing requirements with partners and the internal team.
    • Attentive to specific requirements of Ops, Associates and CAT teams when planning travel and stay for workshops.
    • Do random audit of vendor rates to ensure Focus U is getting the best rates.
    • Ensure there is Zero Avoidable Expenses such as excess baggage, platform expenses, last minute travel etc.
  • Analysis and Reasoning
    • Identifies, collects, and organizes data for analysis and decision-making.
    • Breaks down complex information into component parts. Sorts and groups data and applies causal relationships. Sees underlying principles, patterns, or themes in an array of related information.
    • Applies logic and complex layers of rules to analyze and categorize complicated information.
    • Sees relationships between information in varied forms and from varied sources.
    • Goes beyond analyzing factual information to develop a conceptual understanding of the meaning of a range of information. Integrates diverse themes and lines of reasoning to create new insights or levels of understanding for the issue at hand.
    • Reporting on Client Sales and Operation standards.

Benefits

• Wellness & mental well-being benefits
• Medical policy
• Flexible leave policy
• 100% remote working
• Flexible working hours
• Fun people to work with – read more about them – https://focusu.com/about-us/
• Great culture – read more about it – https://focusu.com/focusu-culture/

Important:

We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically:

• https://focusu.com/career/
• https://focusu.com/focusu-culture/
• https://focusu.com/about-us/
• https://focusu.com/insider-speak/

If what you see and read resonates with you – we look forward to hearing from you!

The full-time positions do not explicitly feature this particular section; instead, they encompass various categories such as Benefits, Competencies, and Culture. These facets collectively offer insight into the essence of FocusU. Such elements hold significant value for prospective candidates, aiding them in their decision-making process when contemplating the pursuit of a position within the organization.

Position Overview:

The Sr. Instructional Designer will be accountable for designing and developing storified e-learning courses.

Key Responsibilities:

• Ensure learner-centricity and empathy when creating a course
• Rigorously analyse and identify content gaps if any, in the source content
• Create detailed course outline based on the source content
• Develop storyboards using a storytelling/scenario-based approach
• Develop application-level assessments using the source content
• Collaborate closely with SMEs, graphic designers, and storyline developers. Alternatively, do the development himself or herself (end to end).
• Ensure quality standards as prescribed by FocusU.

Requirements/Qualifications:

• 4 to 5 years of experience in developing eLearning courses end to end, ideally working currently in an organization that focuses on eLearning courses.
• Basic understanding of various authoring tools. Should have worked on them to some extent.
• Experience in working in a team with diverse skills.
• Excellent project management skills.
• Prior exposure to training / facilitation will be a plus

Education:

• Ideally, an MBA or a degree in Education.
• Certifications in Instructional Design/ Storyboarding/ Project Management – Preferable

Important:

• Link to some of our existing storified e-learning courses: www.fua.focusu.com
• Assignment link: https://drive.google.com/drive/folders/11DSUgqjwPjHW9anD-X5fO3O-yQi-74nS?usp=drive_link
• Date of assignment submission: 3 days
• Email your CV + work samples + completed assignment to: academy@focusu.com