Working in FocusU | Careers - FocusU
Hi! We are FocusU
We stage Experiential Workshops
that are ENGAGING, MEANINGFUL and FUN!
We are always looking for kindred souls
Who want to make a DIFFERNEFCE
Together we hope to create something unique,
A place with HEART
If all this RESONATES with you,
Do EXPLORE a journey with us!
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Careers in FocusU

Build on your unique strengths, interests and passions and inspire change by working on organizational challenges & learning journeys!

FocusU is an exceptional place to launch or sustain a rewarding career in the domains of Learning & Facilitation. The range of workshops that we offer to our clients, calls for our team to be very learning agile, voracious readers, open to new outcomes & possibilities and passionately driven to create an impact for our customers. We are always looking for kindred souls. Read on to know if this feels like a place for you.

Life at FocusU

Regardless of what role one performs here, the expectation is to be a team player and to help others succeed. If personal growth is your only motivator, this place will not resonate. A few other themes here are: No micromanagement. Being self-driven. Being extremely hungry to keep learning. To laugh easily and much. To live CHOPS every single moment.

What you will do

Our team today serves a wide spread of clients – most of whom are blue chip companies. We create impact with these organizations by being their learning partners, engagement partners, consultants and advisors. You will work with client teams all across the country and also across some global geographies. You will engage on a wide spectrum of customer challenges.

How you will grow

At FocusU, learning never stops. On an average, we add two new offerings to our portfolio every month. Alongside, we also partner with some of the best learning organizations across the world. All this, along with exposure to the learning and business challenges of some of the world’s leading companies, ensures a constant opportunity for personalised growth.

We're looking for people who believe in

Slide CARE People don’t care how much you know, until they know how much you care
Theodore Roosevelt
Slide HUMILITY It is not thinking less of yourself, but thinking of yourself less
Doug Clay
Slide OWNERSHIP Extreme Ownership is a mindset, an attitude.
Jocko Willink
Slide PASSION Pursue Excellence and Success will follow
Rancho (From 3 Idiots)
Slide SAFETY Be safe like a comfortable pair of old shoes. Be safe like family
Old FocusU Saying
C H O P S

HYGGE

We are big believers in the Danish “Hygge.” For us it is about being with people we love. A feeling of home. A feeling that we are safe and shielded to let our guards down. It is about enjoying a cup of tea in silence with friends, while it rains outside.

FREE BOOKS

We are big believers that books are the cheapest & easiest way for individuals and hence the organization to grow. So, anyone wanting to buy ANY book to learn can just go ahead without any prior approvals. All we ask is – do share the knowledge!

TRAVEL

A large part of life in FocusU is about travel. We believe that travel is the best teacher. Our work takes us to all parts and corners of the country (and sometimes outside too) where workshops are done. Truly as it is said, “All those who wander are not lost.”

Insider Speak

Prabhjot Singh
Digital Marketer

While working at FocusU, I learned how to live a good life and make it meaningful, which is priceless and not everyone gets a chance. As the company evolves, so do you. That is what keeps me going.
More...

Antara Telore
Facilitator

An open environment to discuss and debate, a strong foundation, thanks to the culture to have difficult conversations and other perks like the flexible work timings and leave policy - just adds to it.
More...

Aastha Goyal
Client Advisor

Every day is a day of learning and at my own pace. The whole place feels like a family that protects you, helps you grow, lets you make mistakes and celebrates all your achievements-big or small.
More...

Moments we cherish

Festival time is Hygge time Doing a venue recce – grounds us Our Equipment are also a part of the team! Always looking for excuses to celebrate Travel – a big part of our lives Yeaah… festival time again! Nothing energizes us like workshops do! Setting up a city race ,
brings out the smiles in us
Nothing energizes us like workshops do!

OPENINGS WITH US

A Project Executive role is to drive business growth by working closely with the Operations team. S/he should have a knack for creativity, and is responsible for preparing workshops based on needs shared by the Client Advisory Team or the Facilitators post their meetings with clients. In this role the incumbent will be responsible for the following functions:
Client Experience:
  • Coordinate and handle client requests
  • Ensure compliance for smooth workflow between project team members, including FLAP associates, CAT Team, Operations to ensure deliverables are on time
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Create invites and google forms or mentimeteres
  • Formatting of slides and documents
  • Attend emails or follow ups as and when directed
Vendor Coordinator:
  • Act as vendor coordinator/ platform master, i.e. coordinating and managing all logistics
  • Set up supplier checklist and calls
Administrator:
  • Coordinating and handling all client HRDC documents
  • Serve as the escalation point for customer issues and assist in the team in issue resolutions
Cluster Facilitator
  • Assist facilitator for activities, slides and content creation
  • Executing part of activities with Facilitator
Cofacilitator
  • Assisting facilitator in designing and delivering the project – materials, video,photos and creativity
Culture Development:
  • Actively be a CHOPS (Care Humble Open Passionate and Safety) Ambassador, based on our company values, always for the team and for the customer
  • Participate in the company’s family culture – Hygge
  • To always maintain the ‘To Inspire We before ME’ as our corporate culture
  • Maintain quality by respecting quality standards
Qualifications and Education Requirements
  • Proven 1-2 years of working experience
  • Should have a Bachelor’s degree – graduate in Business Administration or any other relevant field, Bcom, BA, BSc would all be considered
Key Skills required for this role:
  • Excellent written and oral communication skills
  • Proven self-management and team-management skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Problem solving
  • Build and manage interpersonal relationships
  • Dynamic to move around or travel around
  • Driving License
  • Proficient with Microsoft Office and Google Suite
  • Video and photo editing a plus
  • Should have knack for creativity
  • Graphic Designing
Competencies:
  • Taking full ownership
  • Ability to multitask
  • Attention to detail
  • Building relationships
  • Speed of response
Benefits
Important:
We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically: If what you see and read resonates with you – we look forward to hearing from you!

The full-time positions do not explicitly feature this particular section; instead, they encompass various categories such as Benefits, Competencies, and Culture. These facets collectively offer insight into the essence of FocusU. Such elements hold significant value for prospective candidates, aiding them in their decision-making process when contemplating the pursuit of a position within the organization.
The Senior Instructional Designer will be accountable for creating a self-paced course end to end.
At FocusU the Senior Instructional Designer:
  • Research the course topic.
  • Writes the learning objectives aligned to Bloom’s Taxonomy.
  • Uses a robust ID framework to design the course outline.
  • Conducts discussions with SME (Subject Matter Expert) to build the scenarios, material, resources.
  • Develop the storyboard for the course. Writes the detailed script – covering the content, scenarios, quizzes, assignments and other assessment materials.
  • Works closely with eLearning Developer, Graphics Expert and SME to develop the self-paced course. Alternatively develops the course using an Authoring Tool.
  • Ensure the course is aligned to FUA’s prescribed quality standards.
  • Ensure a mechanism to capture feedback for the product and translate it to changes to the course.
  • Gives specific and timely feedback to team members (eLearning author and graphics and video specialist) so that they can execute edits with minimal confusion.
  • Tests the course with some users and captures the feedback.
Note: Type of Role – Individual Contributor (IC). Potential to lead a team in the future.
Requirements/Qualifications:
  • 4 to 5 years of experience in developing eLearning courses end to end, ideally working currently in an organization that focuses on eLearning courses. A basic understanding of various authoring tools. Should have worked on them to some extent.
  • Experience in working in a team with diverse skills.
  • Excellent project management skills.
Education:
  • Ideally, an MBA or a degree in Education.
  • Certifications in Instructional Design/ Storyboarding/ Project Management – Preferable
Skills and Competencies:
  • Learner Centric
  • Collaboration
  • Project Management
  • Storyboarding
  • Instructional Design
Benefits
Important:
We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically: If what you see and read resonates with you – we look forward to hearing from you!

The full-time positions do not explicitly feature this particular section; instead, they encompass various categories such as Benefits, Competencies, and Culture. These facets collectively offer insight into the essence of FocusU. Such elements hold significant value for prospective candidates, aiding them in their decision-making process when contemplating the pursuit of a position within the organization.
As a Content Design Associate, you will help FocusU Learners in their personal and professional growth journey by designing and developing learning experiences for them. Leveraging different ID principles while keeping the FocusU Learning Philosophy at the core, you will be responsible for designing and developing high-quality behavioural skills training content that is relevant and relatable to the learners.
Responsibilities:
  • Creating new authentic or re-writing existing internal content using various criteria to develop rich and relevant learning content
  • Researching, designing, and developing learning assets, including but not limited to: Presentations slides, Video scripts, Storyboards, case studies, scenario-based assessments, Job aids / reference cards, Participant workbooks, etc
  • Developing innovative learning activities / assessments to support an interactive learning environment across different formats (ILTs, VILTs, blended learning, etc.) using storytelling and gamification
  • Working alongside and supporting SMEs / vendor partners
  • Liaising with other team members to ensure development of materials as per required standards and brand guidelines, quality, etc.
  • Actively recommending / experimenting with new strategies to innovate content development /use of new tech-based learning tools
  • Designing and developing content keeping in mind adult learning principles and ID models (Bloom’s taxonomy, ADDIE, Gagne’s 9 Principles, Kirkpatrick Model, etc)
  • Delivering high-quality content by performing reviews and QC (including checks for IP / plagiarism) of material developed
  • Contributing to FocusU Academy’s product portfolio by way of tracking L&D trends and being alert to product improvement opportunities
  • Handling assigned content design projects from end to end on need basis
Experience and Education
  • Postgraduate (Organizational Psychology / MBA HR) with 1-3 years’ experience
  • Basic understanding of LMS system, SCORM and advanced knowledge of Microsoft applications, such as PowerPoint and Word
  • Be resourceful, self-motivated, and able to independently prioritize shifting workload
  • Demonstrate clear, professional and concise communications (written/verbal) in the English language
  • Attention to detail
  • Be willing to master new learning technologies and L&D topics in short timeframes
  • Multitask and meet deadlines with quality performance
  • Staying abreast with the latest L&D trends
Benefits
Important:
We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically: If what you see and read resonates with you – we look forward to hearing from you!

The full-time positions do not explicitly feature this particular section; instead, they encompass various categories such as Benefits, Competencies, and Culture. These facets collectively offer insight into the essence of FocusU. Such elements hold significant value for prospective candidates, aiding them in their decision-making process when contemplating the pursuit of a position within the organization.
The Client Experience & Operations Manager’s role is to drive business growth by managing the client experience team and working closely with the Client Advisory Managers. S/he is also responsible for designing client solutions basis needs identification by self or the Client Advisory managers in the segment, manage all admin tasks, ensure seamless workshop execution and helping the team scale up. Note: This role is based out of India but the person will work with our Mauritius Team. Hence, basic understanding of Mauritian Market will be preferred but not necessary. In this role the incumbent will be responsible for the following:
  • Admin:
    • Manage all admin tasks.
      • Office Management
        • utilities,internet,payment and landlord.
      • Hygge Management
        • Budget and organisation of gifts,gatherings,offsites andevents etc.
      • Client PR Management
        • Purchase of Client Gifts/Delivery.
        • Organize events.
      • Inventory Management
        • Analyse inventory sheet with project Executive.
        • Optimise expenses and reporting.
      • Authorities Management
        • HRDC/SMEapplications/ FocusU HRDC Funds too / Training Centre License/
      • Monthly Expenses
        • Reporting/Analysis and Filing of Admin/Operations Expenses.
      • Tagging tracker
        • Maintain the tagging tracker for workshops and team members.
  • Client Experience Management
    • Manage the Client Experience team to provide a good customer experience.
      • Ensure timely and concise legal and finance documents – client contracts/ invoices/ receipts.
      • Ensure timely and prompt Customer service – delivery, enquiries, and relaying same to all stakeholders – internal or external.
      • Ensure that all quality standards are duly followed and tracked.
      • Collaborate, problem solve, and/or strategize upcoming client meetings with team members.
      • Manage the Client experience Tracker for all payments, and admin document.
      • Ensure timely collect of funds /payments from all clients and update tracker.
  • Client Advisory Support
    • Assist in Designing Flows by using existing templates.
    • Creating all supporting documents from Client Advisory to Client Experience.
    • Assist in Client Requests or Queries for proposal requests.
    • Setting up meetings or handling first client requests.
    • Getting NPS Scores and post event meetings.
  • Operations
    • Ensure seamless workshop execution.
      • Internal communication via tools
      • Quality standards tracking – timing, processes and flows
      • Priority setting for all projects and deliverables with team members
      • Assist team members for backlogs
      • Organize weekly ops meetings for priority setting and actions
      • Ensure all stakeholders are aligned and well taken care of ( Associates, Suppliers etc)
      • Monitoring of project management tool for all workshops
  • Review and reporting
    • Carry Calibration meetings to share workshop benchmarks to quality standards and measures to be taken.
    • Reporting on project status and quality standards.
  • Scaling up of team
    • Carry internal sessions with the team for time management, ownership and our value competencies
    • Seek Training request with people success for the strengths/weaknesses of the team
    • Monthly catch up with team members
    • Performance Appraisal with team members
Key Skills required for this role:
  • Excellent written and oral communication skills
  • Proven self-management and team-management skills
  • Solid organizational skills including attention to detail and multitasking skills
  • Problem solving
  • Active listening
  • Build and manage interpersonal relationships
Competencies:
  • Being Dependable
    • Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect.
    • Become the go-to person for all operational matters concerning the company
      • Client Experience challenges
      • Client Advisory support
      • Inventory purchase and movement
      • Oversee all assets
    • Diplomatically handles challenging or tense interpersonal situations.
  • Speed of response
    • Ensure all client queries at Client Experience or Client Advisory are acknowledged and attended
    • Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.
    • Responds quickly for tagging tracker
    • Is current with market know-how with all travel bookings related matters so that best rates can be obtained for Focus U.
    • Anticipates when long-lead-time inventory is getting exhausted and therefore places orders so that there is never a shortage.
  • Ownership
    • Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.
    • Understands the value system of Focus U and therefore takes full charge of
      • Negotiations with vendors.
      • Delivery of material.
      • Requirement of inventory in each region in line with program requirements in each region.
      • Ensuring CSAT/ NPS scores are maintained with regularity.
      • Keeps the inventory tracker current on a weekly basis.
    • Continuously keeps themselves updated and upskilled through courses by learning about relevant skills and applying it back at work.
  • Attention to detail
    • Diligently attends to details and pursues quality in accomplishing tasks.
      • Performs tasks with care; is thorough. Makes few if any errors.
      • Remains aware and takes care of details that are easy to overlook or dismiss as insignificant.
      • Accurate communication when sharing requirements with partners and the internal team.
      • Attentive to specific requirements of Ops, Associates and CAT teams when planning travel and stay for workshops.
      • Do random audit of vendor rates to ensure Focus U is getting the best rates.
      • Ensure there is Zero Avoidable Expenses such as excess baggage, platform expenses, last minute travel etc.
    • Analysis and Reasoning
      • Identifies, collects, and organizes data for analysis and decision-making.
      • Breaks down complex information into component parts. Sorts and groups data and applies causal relationships. Sees underlying principles, patterns, or themes in an array of related information.
      • Applies logic and complex layers of rules to analyze and categorize complicated information.
      • Sees relationships between information in varied forms and from varied sources.
      • Goes beyond analyzing factual information to develop a conceptual understanding of the meaning of a range of information. Integrates diverse themes and lines of reasoning to create new insights or levels of understanding for the issue at hand.
      • Reporting on Client Sales and Operation standards.
Benefits
Important:
We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically: If what you see and read resonates with you – we look forward to hearing from you!

The full-time positions do not explicitly feature this particular section; instead, they encompass various categories such as Benefits, Competencies, and Culture. These facets collectively offer insight into the essence of FocusU. Such elements hold significant value for prospective candidates, aiding them in their decision-making process when contemplating the pursuit of a position within the organization.
Position Overview:
The Sr. Instructional Designer will be accountable for designing and developing storified e-learning courses.
Key Responsibilities:
  • Ensure learner-centricity and empathy when creating a course
  • Rigorously analyse and identify content gaps if any, in the source content
  • Create detailed course outline based on the source content
  • Develop storyboards using a storytelling/scenario-based approach
  • Develop application-level assessments using the source content
  • Collaborate closely with SMEs, graphic designers, and storyline developers. Alternatively, do the development himself or herself (end to end).
  • Ensure quality standards as prescribed by FocusU.
Requirements/Qualifications:
  • 4 to 5 years of experience in developing eLearning courses end to end, ideally working currently in an organization that focuses on eLearning courses.
  • Basic understanding of various authoring tools. Should have worked on them to some extent.
  • Experience in working in a team with diverse skills.
  • Excellent project management skills.
  • Prior exposure to training / facilitation will be a plus
Education:
  • Ideally, an MBA or a degree in Education.
  • Certifications in Instructional Design/ Storyboarding/ Project Management – Preferable
Important: