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We are looking for a Client Advisor to act as the liaison between our Client and Client Experience teams. Your role will be to seek new business opportunities by contacting and developing relationships with existing and potential customers.

To be successful in this role, you should have previous experience in B2B sales (Account Management) besides developing leads from marketing campaigns and meeting clients and achieving sales targets. It would be an added advantage if the candidate has experience in learning and development.

You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.

Role and Responsibilities

• Qualify leads from marketing campaigns or meeting new clients and identifying sales opportunities
• Present, promote and sell learning experiential services using solid arguments to existing and prospective customers
• Account management - Establish, develop and maintain positive business and customer relationships
• Account Mapping - develop detailed account plans which include buying cycles, budgeting, stakeholders landscape etc
• Contact potential clients through cold calls and emails
• Present our company and the solution to potential clients
• Interact with CXO level stakeholders and build brand awareness
• Identify client needs and suggest appropriate products/services
• Customise product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market
• Set up meetings or calls between (prospective) clients and client experience
• Reports weekly/ monthly/ quarterly sales results
• Stay up-to-date with new products/services and new pricing/payment plans
• Keep abreast of best practices and L&D trends

Qualifications and Education Requirements

• Graduate in Marketing, Business Administration or any other relevant field, B.Com, BA, BSc would all be considered

Other Requirements

• Minimum 10-12 years of proven work experience as a Business Development Manager, Sales Account Manager (at least 5 years in B2B sales)
• Prior experience of working with adult learning solutions and/ or Learning and Development industry is preferred
• Hands-on experience with multiple sales techniques
• Track record of achieving sales targets
• Familiarity with Microsoft office and Google suite (analysing spreadsheets and charts)
• Understanding of sales performance metrics

Competencies:

• Customer focus
• Active learning
• Attention to detail
• Being a trusted client advisor
• Working together

Benefits

• Wellness & mental well-being benefits
• Medical policy
• Flexible leave policy
• 100% remote working
• Flexible working hours
• Fun people to work with – read more about them – https://focusu.com/about-us/
• Great culture – read more about it – https://focusu.com/focusu-culture/

Important:

We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically:

• https://focusu.com/career/
• https://focusu.com/focusu-culture/
• https://focusu.com/about-us/
• https://focusu.com/insider-speak/
• https://focusu.com/mauritius/

If what you see and read resonates with you – we look forward to hearing from you!

A quick brief about FocusU:

We believe in delivering actionable learning that makes a difference in the lives of our learners. We do this through using different tools that make learning immersive and engaging.

Our firm works with HR and L&D Leaders of client organizations on solving challenges like Leadership development, Performance management, Personal effectiveness, Onboarding, DEI, Change and Team engagement.

You can see more details about our firm at our website, www.focusu.com. More than 750 clients across the country ranging from new age start-ups like Uber, Airbnb to established corporates like Reliance, Tata Group place their trust on us.

We are looking for a Client Advisor to act as the liaison between our Client and Client Experience teams. Your role will be to seek new business opportunities by contacting and developing relationships with existing and potential customers.

To be successful in this role, you should have previous experience in B2B sales (Account Management) besides developing leads from marketing campaigns and meeting clients and achieving sales targets. It would be an added advantage if the candidate has experience in learning and development.

You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. If you are motivated and results-driven, and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth.

Role and Responsibilities:

• Qualify leads from marketing campaigns or meeting new clients and identifying sales opportunities
• Present, promote and sell services with a long selling cycle to existing and prospective customers
• Account management - Establish, develop and maintain positive business and customer relationships
• Account Mapping - develop detailed account plans which include buying cycles, budgeting, stakeholders landscape etc
• Contact potential clients through cold calls and emails
• Present our company and the solution to potential clients
• Comfortable in interacting with CXO level stakeholders and building brand awareness
• Identify client needs and suggest appropriate products/services
• Customise product solutions to increase customer satisfaction
• Build long-term trusting relationships with clients
• Proactively seek new business opportunities in the market
• Diligently update CRM with all details
• Stay up-to-date with new products/services and new pricing/payment plans
• Keep abreast of best practices and L&D trends

Qualifications and Education Requirements

• Graduate in Marketing, Business Administration or any other relevant field, B.Com, BA, BSc would all be considered

Other Requirements:

• Minimum 7-10 years of proven work experience as a Business Development Manager, Sales Account Manager (at least 5 years in B2B SaaS sales)
• Prior experience of working with adult learning solutions and/ or Learning and Development industry is preferred
• Hands-on experience with multiple sales techniques
• Track record of achieving sales targets
• Familiarity with Microsoft office and Google suite (analysing spreadsheets and charts)
• Understanding of sales performance metrics

Competencies:

• Customer focus
• Active learning
• Attention to detail
• Being a trusted client advisor
• Working together

Benefits

• Wellness & mental well-being benefits
• Medical policy
• Flexible leave policy
• 100% remote working
• Flexible working hours
• Fun people to work with – read more about them – https://focusu.com/about-us/
• Great culture – read more about it – https://focusu.com/focusu-culture/

Important:

We really appreciate it when you meet us after you do your homework about us. So please visit our website and check out the following pages specifically:

• https://focusu.com/career/
• https://focusu.com/focusu-culture/
• https://focusu.com/about-us/
• https://focusu.com/insider-speak/
• https://focusu.com/mauritius/

If what you see and read resonates with you – we look forward to hearing from you!

A quick brief about FocusU:

We believe in delivering actionable learning that makes a difference in the lives of our learners. We do this through using different tools that make learning immersive and engaging.

Our firm works with HR and L&D Leaders of client organizations on solving challenges like Leadership development, Performance management, Personal effectiveness, Onboarding, DEI, Change and Team engagement.

You can see more details about our firm at our website, www.focusu.com. More than 750 clients across the country ranging from new age start-ups like Uber, Airbnb to established corporates like Reliance, Tata Group place their trust on us.

At the heart of it, the Learning Solutions Specialist role is that of an enabler to the FocusU ecosystem. The role’s main focus would be on creating customized learning designs for our clients and guiding them through the process to ensure buy-in and success.

In this role, the incumbent will be responsible for the following:

• Learning Design: Collaborate with the client advisory team to design innovative and impactful learning solutions tailored to meet the specific needs of each client. Utilize your expertise and creativity in learning methodologies and instructional design principles to create engaging and impactful learning experiences.
• Client Engagement: Serve as a primary point of contact for the client advisory team and accompany them when required on client calls to assist them in building credibility and understanding learning needs / requirements more deeply to inform the design process.
• Getting Buy-In: Effectively communicate the learning science and methodologies behind our learning solutions and gaining buy-in from key stakeholders. Adapt communication style and content to resonate with diverse audiences.
• Content Development: Assist with development of learning content or workshop execution content where needed, including detailed workshop outlines/plans and objectives, session invites, learner communications, etc. Ensure content is aligned with learning objectives, instructional strategies, and client preferences, maintaining a focus on clarity, coherence, and effectiveness.
• Agile Collaboration & Execution: Work collaboratively with multiple partners (internal and external) to ensure seamless execution of client projects, including coordination with partners (e.g. assessment partner, LMS partner, etc.) and internal team to ensure smooth client experience. Embrace an agile mindset and approach, adapting quickly to changing client needs and priorities.
• Continuous Improvement:: Stay abreast of industry trends, best practices, and emerging technologies in learning and development. Proactively identify opportunities for innovation and improvement in our learning solutions and processes.

Qualifications and Education Requirements

• Bachelor's degree in Psychology, Education, Instructional Design, Organizational Psychology, or a related field. Master's degree is a plus.
• Any other relevant field, BCom, BA, BSc would be considered if they possess relevant 3-4 years' experience
• 2-3 years of experience in learning design, instructional design, or related roles, preferably in a corporate or consulting environment.
• Background in the L&D industry in a client facing and learning design capacity.

Key Skills required for this role:

• Comfort with navigating and utilizing Learning Management Systems (LMS) to enhance learning.
• Strong understanding of adult learning principles, instructional design models, and learning technologies.
• Excellent communication and interpersonal skills, with the ability to engage and influence different client stakeholders as well as internal stakeholders and partners.
• Proven ability to work with agility in a fast-paced, dynamic environment, managing multiple priorities and deadlines effectively.
• Moderate proficiency in Microsoft suite and Google suite
• Comfort with Zoom & MS teams including scheduling meetings if needed
• Proactively coordinating with various stakeholders to ensure smooth execution of scheduled events
• Multitask effectively while staying organized and demonstrating a keen eye for detail ensuring error-free work performance
• Being Curious & Proactive about scaling your learning curve

Competencies:

• Communication Skills
  • Listening and questioning skills to understand client needs deeply
  • Communicating to influence stakeholders and get buy-in for various design elements
  • Communicating in a structured way with internal and external stakeholders to ensure clear understanding of the design itself and reasoning behind it
• Agility & Adaptability
  • Be comfortable navigating a fast-paced, dynamic environment
  • Managing multiple priorities while staying organized
  • Embracing change
  • Adapting quickly to evolving client needs and project requirements
  • Getting things done quickly
  • Responding to team requests on design creation, making content or resources available quickly
  • Identifying any challenges that could delay timely delivery
• Creativity & Innovation
  • Generating creative ideas and designing innovative learning solutions
  • Incorporating emerging trends and technologies into learning designs
  • Push the boundaries of traditional learning approaches and propose novel solutions
• Collaboration
  • Work seamlessly with other team members while working on a task.
  • Keep team members informed in case of changes and delays – no surprises.
  • Respect the time of other team members and commits made to them.
  • Ask for help openly
  • Help out another team member when need be.
  • Provide information and resources generously.
  • Communicate clearly about specific challenges, understanding, timelines etc. Must over-communicate if need be.

Benefits

• 100% remote working
• Wellness & mental well-being benefits
• Flexible leave policy
• Flexible working hours
• Medical policy
• Fun people to work with – read more about them – https://focusu.com/about-us/
• Great culture – read more about it – https://focusu.com/focusu-culture/

Important:

We really appreciate it when you meet us after you do your homework about us. So please visit
our website and check out the following pages specifically:

• https://focusu.com/career/
• https://focusu.com/focusu-culture/
• https://focusu.com/about-us/
• https://focusu.com/insider-speak/

If what you see and read resonates with you – we look forward to hearing from you!

A quick brief about FocusU:

We believe in delivering actionable learning that makes a difference in the lives of our learners. We do this through using different tools that make learning immersive and engaging.

Our firm works with HR and L&D Leaders of client organizations on solving challenges like Leadership development, Performance management, Personal effectiveness, Onboarding, DEI, Change and Team engagement.

You can see more details about our firm at our website, www.focusu.com. More than 750 clients across the country ranging from new age start-ups like Uber, Airbnb to established corporates like Reliance, Tata Group place their trust on us.