Facilitators, trainers, teachers, leaders. What’s one thing these individuals all have in common? Working with groups, large and small. Whether these groups are made up of children, newbies in a company, or senior level management, crowd control is a must. The art of crowd control lies in using a multi-facetted approach to training your crowd to follow your lead and do as you request. This is not a simple process. Giving a command or request to a crowd that does not yet trust you, does not yet respect you, and does not yet know your verbal and non-verbal cues well enough to follow them will result in these commands falling flat, or being intentionally ignored.
In addition to building trust and respect, which each individual should go about in his or her own style (jokes, inquiring about and divulging personal details, professionalism, etc.), the key to handling a crowd comes in the art of teaching without teaching.
Some tips and tricks I find effective:
Teaching without teaching comes in many forms. There is not just one right way to do this; there is an infinite amount of tips and tricks. Before you settle into one way, I encourage you to experiment. Some methods will work with one group while they won’t work with others. The moment you think you’ve secured your style and your method is the moment it’ll lose its effectiveness, because it’s the moment you’ve become complacent. Never stop trying new things.