Okay, so what pisses you off??? Is it a limp handshake? No eye-contact? Unacknowledged greetings? Your query going unheard? Lack of attention? Someone being inconsiderate? Terrible listening skills? Rudeness? Being talked down to? Public Humiliation? How about loud burping? Farting? Yawning? Someone talking with food in their mouth, or \u00a0worse! Laughing with food in their mouth? Messy table manners, wiping greasy hands on a white cloth napkin, eating with mouth open and loud noises, leaving their space messy? Or a lack of\u00a0ownership? Lack of responsibility? Failure to meet deadlines? Sycophancy? If these piss you off, and rightly so, then you already know the basics of corporate etiquette! Who doesn\u2019t love a person who is polite, can make small talk on most topics, has a sense of humour, demonstrates good table manners, is immaculately groomed and dresses well? Bonus points for looking fit too! The icing??\u2026 is also a high performing leader. And the Cherry???\u2026 is young too!!!\u00a0 Does such a person even exist? Few\u2026\u00a0 very few\u2026 very very few. (And I am not just talking about myself here) I had been scratching my head lately about a two hour session I had to conduct on corporate etiquette.\u00a0 How do you \u201cteach\u201d etiquette when you yourself are not convinced of its appropriateness.\u00a0 When you yourself think of words like \u201carchaic\u201d and \u201cdinosaur\u201d the moment you hear it mentioned.\u00a0 What makes it even more difficult is when you have to \u201cteach\u201d a vast topic like etiquette to a bunch of youngsters starting out on their corporate life.\u00a0 All within two hours.\u00a0 And you\u2019re getting paid to do this, of course!\u00a0 How do you justify the charges while doing justice to the two hours these youngsters are bound to spend with you?\u00a0 I gave myself a headache thinking about all this. Most have been through countless etiquette sessions during their undergrad and postgrad courses. As well as some other places.\u00a0 They know it is a critical skill for success.\u00a0 Especially for those coming to the big cities to make a good life, where you\u2019re judged on everything - right from your spoken English skills to your favourite food! \u00a0These are their baby steps into the big bad world.\u00a0 They all know; the trouble is they don\u2019t \u201cdo\u201d. Knowledge without application, as they say, is useless. So, I designed and conducted my session by starting out with all that is NOT considered to be a part of good etiquette.\u00a0 These participants were already a couple of weeks into their induction program and were well aware of the culture and values of the organisation, which made it easier for them to answer what behaviours were considered unacceptable \u2013 more important, they knew well about those that could get them fired! But etiquette is so much more than just being the \u2018nice guy.\u2019 After asking the question -\u2018what pisses you off?\u2019 and getting heartfelt answers, I list out the top three that I think could help anyone to put into action immediately - Be Professional: \u00a0Call to Action! \tDo what you say you would do \tAlways do the right thing \tDress appropriately. Subtle, comfortable clothes but appropriate to the occasion. \tBe punctual Be Courteous:\u00a0 Body Language \tGreet others with a smile.\u00a0 Acknowledge with a smile. Maintain eye contact. \tSay \u2018Please\u2019 when you ask \tSay \u2018Thank you\u2019 when you get something \tSay \u2018Sorry\u2019 when you mess up \tCompliment on a job well done (steer clear of personal compliments) Watch your Tone:\u00a0 How > What \tWhile speaking in-person \tWhile speaking on the phone or during online meetings \tWhile writing emails, memos and all other forms of text messaging I\u2019m leaving out dining etiquette as that\u2019s a whole new subject altogether. Go read a book! Ooops! Please read a book.