May 11, 2012
Harley-Davidson-logo tattoo

Different Ways To Measure Customer Satisfaction

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”.  Sam Walton, Founder of Wal-Mart  […]
May 5, 2012

Stories of Great Teams: Part 1: “Skunk Works”!

In numerous interventions that we facilitate for team building and leadership, one of the common queries that we hear is about the lack of inspiring stories of great teams in domains other […]