Conflict Management

“Peace is not the absence of conflict, it is the ability to handle conflict by peaceful means” – Ronald Reagan

Conflict is a natural and normal feature of the workplace. It occurs in every organization. For any team that strives to attain its goals, conflict is inevitable. Although differences will occur, the outcome doesn’t have to be negative. Conflict can provide opportunities. Conflict challenges us to think harder, to be more creative, to develop greater understanding, and to search for alternative avenues that are more efficient, more effective, and more productive. Unresolved conflict, however, can result in breakdown.

Conflict, like any other key business process, must be managed. Experiential activities create a safe environment for team members to experience real conflict—complete with emotions, assumptions, and communication challenges. They allow team members to practice their reactions to conflict and their subsequent actions.

Do members in your team know how to handle conflict?

FocusU brings a classic workshop that creates a psychologically safe place for participants to engage in simulated conflict, which can then be dissected better to understand the nature of conflict and how to manage it.

The workshop also uses the theory from the Thomas Kilmann Conflict Mode instrument – to understand the five different conflict-handling modes of individuals and their implication in the context of the work being done by individuals.

While each person is capable of using all five conflict-handling modes, none can be characterized as having a single style of dealing with conflict. But certain people use some modes better than others and, therefore, tend to rely on those modes more heavily than others—whether because of temperament or practice. By understanding these differences, participants become more comfortable in recognizing and handling conflict when they encounter it.

A few key parameters:



Is this workshop right for my team?
Why is it that some people seem to handle conflict in a much better way? Every interpersonal relationship, be it in office or in the personal space, has a potential for conflict. While the general connotation of “conflict” is bad – it does not necessarily have to be that way.

As the Unilever advertisement says, “Dirt is good” – in the right context. Similarly conflict is good, if managed well. But it is not a natural skill either – managing conflict must be learnt like any other skill.

What this workshop will help participants to do is:

• Define confrontation and their role in managing conflict in the workplace to ensure they maximize individual and team performance.
• Identify their preferred style/s in managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation.
• Demonstrate their skills in resolving conflict and confrontation.
• Identify a plan to apply and enhance their communication skills in the workplace to address existing conflicts.

If you are looking at equipping your team members and leaders with a practical way to recognize and handle conflict, FocusU invites you to explore The Conflict Management workshop!

Contact Us today - we will be glad to meet up and discuss the possibilities for your team!

Download the Conflict Management Brochure