September 13, 2016
situational-awareness

The Most Essential Survival Skill

Of course we know what “situational awareness” is. Who doesn’t? Really? Then why is it that we find people around us who seem blissfully unaware of what’s going on around them? Look […]
November 19, 2015
disney customer centric employee

How Disney Develops The World’s Most Engaged, Loyal And Customer Centric Employees.

What if I told you: All the Disney secrets are carefully compiled in a book called Disney U, by Doug Lipp – the former head trainer for Disney International? Just go ahead […]