One of the perks of our job is that we are privy to the inner workings of many a successful organization – ranging from the established market leaders to the upcoming startups. In conversations with leaders across organizations, a common theme we hear about is the need for their teams to be more customer centric. Here are 4 tips for leaders to drive home this message strongly across your organization, which we have picked up from our numerous interactions with leaders who make customer centricity a key pillar of their team strategy. We have put them together as an easy to remember acronym, G.E.A.R.
How has your leadership journey been on the road of customer centricity? We hope the G.E.A.R. model helps you in the road ahead. Do join in the conversation!